Saltburn Hearing Customer Privacy Notice

 

This privacy notice tells you what to expect us to do with your personal information.

Contact details

contact@saltburnhearing.co.uk

01287 550295

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

  • Names and contact details
  • Addresses
  • Date of birth
  • Purchase or account history
  • Health information (including dietary requirements, allergies and health conditions)
  • Photographs or video recordings
  • Records of meetings and decisions
  • Information relating to compliments or complaints

We also collect or use the following information to provide services and goods, including delivery:

  • Health information

We collect or use the following information for the operation of customer accounts and guarantees:

  • Names and contact details
  • Addresses
  • Purchase history
  • Marketing preferences

We also collect or use the following information for the operation of customer accounts and guarantees:

  • Health information

We collect or use the following information for service updates or marketing purposes:

  • Names and contact details
  • Addresses
  • Marketing preferences

We collect or use the following information to comply with legal requirements:

  • Name
  • Contact information
  • Health and safety information

We also collect or use the following information to comply with legal requirements:

  • Health information

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

  • Consent
  • Legal obligation

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

  • Consent
  • Contract
  • Legal obligation

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

  • Consent
  • Legitimate interest:
    • Collecting email addresses to send appointment reminders and update on business news.

Our lawful bases for collecting or using personal information for legal requirements are:

  • Legal obligation

Where we get personal information from

  • People directly
  • Health care providers

How long we keep information

Information will be kept for a minimum of 7 years after the last appointment in our care.

Who we share information with

Others we share personal information with

  • Health care providers
  • Warranty and guarantee providers

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal data.

Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

31 July 2024

Hearing Care in Saltburn-by-the-sea

Based in Saltburn by the Sea but proudly serve:

Redcar, Brotton, Skelton, Loftus, Marske by the Sea, New Marske, Guisbrough, Lingdale, Stokesley, Great Ayton, Carlin How, Easington, Margrove Park, Charltons, Stangow, Dunsdale, Liverton Mines, Boosebeck, Wilton, Dormanstown and all surrounding areas.